Refund policy

Clothing and accessories
You have 30 days from the day your order arrives to request a return. This covers everything in the shop except personalized bandanas and gift cards, including items bought at a sale price.

To be eligible, your item must be unworn and unused, in the same condition you received it, with its tags and original packaging, and you’ll need your receipt or proof of purchase. Return shipping is paid by the customer.

Personalized bandanas
Bandanas personalized with your pet’s name are made to order, so they are final sale and can’t be returned, refunded or exchanged.

How to start a return
Email info@petglamr.com with your order number and the reason for your return. If your return is accepted, we’ll email you instructions on where to send your item. Items sent back without first requesting a return can’t be accepted.

Refunds
We’ll let you know once we’ve received and inspected your return, and whether your refund is approved. Approved refunds go back to your original payment method automatically. Your bank or card provider may take a few days to post it.

Damaged, defective or wrong items
Please check your order when it arrives. If anything is damaged, defective or not what you ordered, including a bandana with a name that doesn’t match your order, email info@petglamr.com right away with a photo and we’ll make it right.

Not returnable
Personalized items and gift cards.

Exchanges
We don’t offer direct exchanges. Return the item for a refund and place a new order for the one you’d like.

Questions about a return? Email info@petglamr.com.